Terms & Conditions

TERMS AND CONDITIONS

1. Acceptance of Terms

By accessing and using our services and products, you represent that you have read, understood, and agree to be legally bound by these terms and conditions. (These T&C apply to all customers and users, regardless of the means through which they contact us. This includes, but is not limited to, interactions made through our official website, as well as any other authorized communication channels, including WhatsApp and Telegram. By using any of these means, you expressly agree to be bound by the provisions set forth herein.) If you do not agree, you must refrain from using our services.

2. Legality of Use

Our IMEI-related services are strictly limited to the recovery or restoration of the original factory-assigned IMEI of the device, in cases where it has been affected due to technical failures, corrupted software, or authorized repair processes. Under no circumstances are modifications made to assign a different, cloned, or altered IMEI. The client is solely responsible for verifying the legality of the service in the country from which they access it. The company shall not be liable for any subsequent misuse of the device by third parties.

3. Use of Licenses and Software

Licenses, accounts, and software provided are for the client’s personal or commercial use, as specified for each product. Redistribution, transfer, resale, or unauthorized use is strictly prohibited.

4. Intellectual Property

All software, tools, trade names, logos, and content are the property of their respective developers or the company that distributes them under authorization. The client does not acquire any intellectual property rights over the purchased products.

5. Limited Warranties

The company provides technical support and updates as specified for each product. However, it shall not be liable for:

  • Damages caused by improper use, alteration, or unauthorized manipulation.
  • Incompatibility with the client’s equipment or systems.
  • Failures resulting from third parties beyond the company’s control.

6. Refund Policy

No refunds will be issued once licenses, accounts, or software have been delivered, except in the cases expressly contemplated in the Return Policy.

7. Client Responsibility

The client is responsible for:

  • Providing truthful and accurate information when making purchases.
  • Using the products and services in accordance with the law.
  • Safeguarding their access credentials and preventing unauthorized use by third parties.

8. Prohibited Use

The use of our services for illegal activities or actions that infringe upon the rights of others is strictly prohibited. Any violation entitles the company to immediately suspend the service and cancel access, without prejudice to legal actions.

9. Privacy and Data Protection

The company collects and processes personal data in compliance with Colombian Law 1581 of 2012 and Decree 1377 of 2013. The client may review our Privacy Policy to learn about their rights and the purposes of data processing.

10. Modifications

We reserve the right to update these terms at any time. Changes will be published on our website and will take effect from their publication date. It is the client’s responsibility to review them regularly.

11. Default on Postpaid Services

In case of non-payment of services provided under the postpaid modality, the company may:

  • Immediately suspend the service.
  • Permanently block devices or accounts associated with the client.
  • Initiate legal and collection proceedings, either judicial or extrajudicial, to recover the debt.

12. Governing Law and Jurisdiction

These terms are governed by the laws of the Republic of Colombia. Any dispute shall be resolved before the competent courts of Buga, Valle del Cauca, unless otherwise agreed.



RETURN POLICY

1. General Conditions

No refunds will be issued in cash or via bank transfer under any circumstances. Approved amounts will be credited as balance within the client’s account on the platform.

2. Return Criteria

  • Defective or inoperative product due to supplier error.
  • Service not completed due to technical failures attributable to the company.
  • Error in product or service delivery caused by our team.

3. Exclusions

  • Client’s change of mind after purchase.
  • Failures due to incompatibility between the client’s equipment and the purchased software or service.
  • Improper use, alteration, or manipulation of the delivered product.

4. Procedure

The client must report the issue within 7 business days after the purchase, providing details and evidence. The support department will review the request within a maximum of 5 business days.

5. Resolution

If the request is approved, the balance will be credited within a maximum of 10 business days after acceptance.

6. Use of Balance

The credited balance does not expire and can be used for future purchases on the platform.

7. Company Rights

The company reserves the right to reject refund requests if the criteria set out in this policy are not met or if misuse is detected.

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